Support

Help & FAQ

Find answers to common questions about orders, shipping, returns, and product care.

Payments

What payment methods do you accept?

Do you offer invoicing for institutions?

Are prices inclusive of VAT?

Can I get a pro-forma invoice?

How long does delivery take?

How much does shipping cost?

Do you ship internationally?

Can I track my order?

What is your return policy?

How do I return a product?

When will I receive my refund?

Are there items that cannot be returned?

Are your products certified?

Are your materials biocompatible?

Do you have quality control processes?

How should I store my products?

Can I autoclave your products?

How do I clean the NanoSpinX?

Our team is ready to help. Reach out and we will get back to you within 24 hours.