Science Engineered Limited
Last updated: 13 November 2026
1. About us
1.1. We are Science Engineered Limited, a company registered in England and Wales with company number 13873386. Our registered office, which is also our returns address, is 1 Dukes Passage, Brighton, East Sussex, BN1 1BS. Email: contact@scienceengineered.com.
1.2. "We", "us" and "our" mean Science Engineered Limited. "You" means the person or organisation buying from us.
2. Business customers and consumers
2.1. Most of our customers are universities, research institutes and companies buying for their work ("business customers").
2.2. If you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession, you are a "consumer". Consumers have extra legal rights, which are set out in the sections marked Consumers. Nothing in these terms affects those rights.
2.3. Sections marked Business customers apply only to business customers.
3. Our products
3.1. All our products are for research use only. They are not certified for clinical, diagnostic or therapeutic use, are not medical devices and are not intended for domestic use. You are responsible for deciding whether a product is suitable for your application and for using it safely, with trained staff and following our instructions.
3.2. Some products, including the NanoSpinX electrospinning unit, use high voltage or moving parts. They must be installed and used only as described in the user instructions and safety information supplied with them.
3.3. Product images are for illustration. Small differences in appearance or finish may occur. We may make minor changes to a product's design or materials that do not affect its performance or your use of it.
3.4. Bespoke and custom-made items are made to the specification we agree with you in writing.
4. Ordering
4.1. You can order through our website, by email, or with a purchase order.
4.2. Your order is an offer to buy. A contract is formed when we email you to confirm that we have accepted your order. For purchase orders, the contract is formed when we confirm the order or dispatch the goods, whichever is first.
4.3. If we cannot accept your order, for example because a product is out of stock or there is an error in the price, we will tell you and will not charge you. If you have paid, we will refund you in full.
4.4. Products shown as "Back Order" are not in stock. We will tell you the expected dispatch date before we take payment, or ask your permission before taking payment in advance.
5. Prices and VAT
5.1. Prices are in pounds sterling.
5.2. Business customers: prices are shown excluding VAT. VAT is added at the current UK rate where it applies.
5.3. Consumers: the total price you pay, including VAT and delivery, is shown at checkout before you pay.
5.4. Delivery charges are shown at checkout. For large or heavy items, including the NanoSpinX, we quote delivery separately and confirm it with you before dispatch.
5.5. For orders delivered outside the United Kingdom, you are responsible for any import duties, local taxes and customs charges.
5.6. If we have made an obvious error in the price shown, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
6. Payment
6.1. Online orders are paid by credit or debit card through our payment provider, Stripe, at the time of order. We do not see or store your card details.
6.2. You can also pay by bank transfer (BACS). We will send you our bank details on the order confirmation or invoice. Please check bank details with us by phone or a separate email before your first payment.
6.3. Business customers: qualifying universities, research institutes and companies can apply for invoice terms. Where we agree invoice terms in writing, payment is due within 30 days of the invoice date. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998 and we may pause further deliveries while an invoice is overdue.
7. Delivery
7.1. We aim to dispatch in-stock items within 2 working days of order confirmation. Standard UK delivery usually takes 3 to 5 working days. International delivery usually takes 7 to 14 working days. These times are estimates.
7.2. Consumers: if we have not delivered within 30 days of the order, or within a delivery period we have agreed with you, you may cancel and receive a full refund.
7.3. Business customers: delivery dates are estimates and time of delivery is not essential. If we are more than 30 days late, you may cancel the affected order by notice and we will refund what you have paid for it.
7.4. Please check goods on delivery and tell us within 3 working days if anything is damaged or missing, so that we can claim from the courier. Consumers: this does not affect your rights for faulty goods in section 9.
7.5. The goods are your responsibility from the time they are delivered to you or to a person you have named to receive them.
7.6. Ownership of the goods passes to you when we have received full payment.
8. Your right to cancel (consumers)
8.1. Consumers: if you buy online, by phone or by email, you can cancel your contract within 14 days, without giving a reason. The 14 days start on the day after you, or someone you name, receives the goods. If your order is delivered in several parts, they start on the day after the last part is delivered.
8.2. To cancel, tell us clearly before the 14 days end, by email to contact@scienceengineered.com or by post to our returns address. You can use the cancellation form on our Returns Form page, but you do not have to.
8.3. You must send the goods back, or hand them to us, within 14 days of telling us you are cancelling, to: Science Engineered Limited, 1 Dukes Passage, Brighton, East Sussex, BN1 1BS. Please email us first so we can give you a returns reference and, for large items, arrange collection. You pay the cost of returning the goods unless they are faulty or not as described. For large items, including the NanoSpinX, the return cost is likely to be higher than for a parcel; we can tell you our estimate before you cancel.
8.4. We will refund the price you paid and the cost of standard delivery to you within 14 days of receiving the goods back or of you showing us proof that you have sent them, whichever is first. If you chose a more expensive delivery option, we refund only the cost of standard delivery. We refund using the same payment method you used.
8.5. You may handle the goods as you would in a shop to check them. If you use them beyond that, or damage them, we may reduce your refund to reflect the loss in value.
8.6. The right to cancel does not apply to goods made to your specification or clearly personalised, or to sealed items that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.
9. Faulty goods
9.1. Consumers: under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If they are not:
- within 30 days of delivery you can reject them for a full refund;
- within 6 months you can ask us to repair or replace them. If that is not possible or does not work, you can have a refund or price reduction. Within this period it is up to us to show the fault was not there when the goods were delivered;
- after 6 months you can still ask for a repair or replacement, but you may need to show the fault was there when the goods were delivered;
- you can make a claim for up to 6 years from delivery.
9.2. Warranty: in addition to your legal rights, all our products carry a 12-month warranty against manufacturing defects from the date of delivery. If a product develops a manufacturing defect in that time, we will repair or replace it, or refund the price, at our choice. The warranty does not cover damage from misuse, modification, use outside the instructions, accidents or normal wear and tear, or consumable parts.
9.3. Business customers: the warranty in section 9.2 is your remedy for defective goods. It replaces all other warranties and conditions, whether implied by statute or otherwise, as far as the law allows. You must tell us of a defect within a reasonable time of discovering it.
9.4. To make a claim, email contact@scienceengineered.com with your order number, a description and, if possible, photographs of the problem. Please do not send goods back until we have agreed how to deal with the claim.
10. Returns by business customers
10.1. Business customers do not have a legal right to cancel. If you wish to return unused standard stock items in their original packaging, contact us within 14 days of delivery. We will accept the return where we can resell the goods. You pay return carriage and the goods remain your responsibility until they reach us. We will refund the price within 14 days of receiving and inspecting them.
10.2. Bespoke and custom-made items cannot be returned unless they are faulty.
11. Our liability
11.1. Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable or for business losses. We supply products for research use only, so we are not liable to consumers for any loss of profit, business or business opportunity.
11.2. Business customers:
- we are not liable for any loss of profit, revenue, data, research results, business, goodwill or anticipated savings, or for any indirect or consequential loss;
- our total liability under or in connection with each order is limited to the price paid for the products in that order.
11.3. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for our liability under the Consumer Protection Act 1987 for defective products, or for anything else the law does not allow to be limited or excluded.
12. Intellectual property
12.1. Our product designs, software, documentation and trade marks belong to us. Buying a product does not give you any rights in our intellectual property, other than the right to use and resell the product itself.
12.2. Software supplied with a product is licensed to you for use with that product.
13. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as courier failures, supply shortages, severe weather, power failures or strikes. We will tell you as soon as possible and, if the delay is likely to be significant, you can cancel and receive a refund for goods not yet delivered.
14. Complaints
If you have a problem, please contact us at contact@scienceengineered.com. Our Complaints Procedure explains how we deal with complaints.
15. Other terms
15.1. Business customers: these terms apply to every order and override any terms on your purchase order or other document, unless we agree otherwise in writing and signed by our director.
15.2. If a court finds part of these terms invalid, the rest remain in force.
15.3. We may update these terms. The terms in force when you place an order apply to that order.
15.4. Only you and we have rights under these terms. Nobody else can enforce them.
16. Law and courts
These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in the courts where you live.